Frequently Asked Questions
Everything you need to know about your j.HENNESSY experience.
How long does shipping typically take?
Standard shipping within the continental US takes 3-5 business days. International orders generally arrive within 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or following the specific fit notes in the description.
Are your materials sustainably sourced?
At j.HENNESSY, we prioritize ethical craftsmanship. We work exclusively with certified suppliers to ensure our premium fabrics are sourced responsibly and meet high environmental standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team; otherwise, the standard return process applies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.